Terms & Conditions

Terms & Conditions

Effective Date: January 31, 2026

Welcome to The Masked Consultants (“we,” “us,” “our”). By accessing or using our website at https://themasked.uk/ (the “Site”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Site.

1. Services
We provide e-commerce consultancy, web design and development, paid advertising, SEO, business operations strategy, and related services (“Services”). All Services are subject to availability and our acceptance.
We reserve the right to modify, suspend, or discontinue any Services at any time without prior notice.

2. Use of the Site
You may use the Site for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations.

• Interfere with the Site’s operation or security.

• Attempt to access restricted areas or data without permission.

We may suspend or terminate your access if you breach these Terms.

3. Products and Pricing
Our Site lists products and services, including Amazon store audits, PPC advertising, website audits, SEO, web design, and other digital solutions.

• Prices are displayed in GBP (£) and may change without notice.

• All products are subject to availability.

• Some products may have multiple variants or pricing options; details will be provided on the product page.

4. Booking and Payments
Bookings for audits, consultations, and Services may be made via the Site.

• Payment is required to confirm bookings.

• All payments are processed securely through our payment provider.

• We reserve the right to cancel or reschedule bookings if payments fail or are delayed.

5. Refunds and Cancellations
Refunds are subject to the type of service purchased:

• Audits: Free audits cannot be refunded.

• Paid Services: Refunds will be considered on a case-by-case basis.

• Digital Products: Once delivered, digital products are non-refundable unless faulty.

We reserve the right to refuse a refund if we believe the request is unreasonable.

6. Intellectual Property
All content on this Site, including text, images, logos, designs, and trademarks, is owned by The Masked Consultants or licensed to us.

• You may not copy, reproduce, distribute, or use any content without written permission.

• Using our brand or content for commercial purposes without permission is strictly prohibited.

7. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the content or practices of these websites. Linking to third-party websites does not imply endorsement.

8. Limitation of Liability
To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our Services.

• We make no guarantees regarding results from our Services, including sales, traffic, or revenue.

9. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

10. Changes to Terms
We may update these Terms at any time. The updated Terms will be posted on this page with a revised effective date. Your continued use of the Site constitutes acceptance of the updated Terms.

11. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising from the Site or our Services shall be subject to the exclusive jurisdiction of UK courts.

12. Contact Us
If you have questions about these Terms, please contact us via our contact page: https://themasked.uk/contact